FAQ's - Frequently asked questions about numismatics

Coin valuations are completely free of charge at Tauler&Fau. There will only be a travel fee for an in-person valuation when our technical department finds it appropriate. For more information, you can contact us by e-mail or phone.

At Tauler&Fau, we offer a free courier pickup service to make it easy to consign from anywhere in the country. If you live abroad, you can send us the coins you want to sell, preferably by courier.

The commission agreed on must be deducted from the final outcome of the sale.

Yes, for each consignment, we prepare a contract identifying the owner of the coins or banknotes. Once the terms of the contract have been accepted, we will begin the sales process.

Once the contract for consigning your pieces is complete, we will send you a list with the description of each item and the starting prices. When we publish the auction online, we will send you another list associating the reference number for your pieces with that of the lots in the auction.

You can track your consigned lots that are included in that auction from the “My Account” Panel. You can also follow your lots from the auction view; in the menu, there is a filter that lets you select your lots as the transferor. To do this, you must log in to the website.

The day after the auction, you will receive a provisional settlement informing you of the sale’s outcome. This result is provisional since acquiring unallocated lots or some return being made is still possible at this time. When the deadline has passed, you will receive the final settlement.

Payment is made by bank transfer about 30 days after the auction is held.

It’s so easy. Click on the “Log In | Sign Up” button and fill in all the fields of the registration form, providing purchase references from other auction houses or professional dealers. You will also need to complete the KYC (Know Your Customer) process, during which your ID card or passport will be verified to prevent identity fraud.

If you are a new collector and do not have commercial references, we kindly ask you to tell us what type of coins you would like to collect and which historical period you are most interested in. This will allow us to guide you through your first steps in numismatics. You will also need to complete the KYC (Know Your Customer) process, during which your ID card or passport will be verified to prevent identity fraud.

At Tauler&Fau, we offer 4 different types of auctions:

• Tauler&Fau Selection: The finest pieces by rarity or condition.

• Special Collections: Auctions featuring collections of all themes and periods.

• Thematic Auctions: Including Spanish Coins, Ancient Coins & World Coins.

• 10% Buyer’s fee Auctions: Auctions with a 10% buyer’s fee.

All auctions are held online. On certain occasions, such as the “Tauler&Fau Selection” or select “Special Collections,” the auction may also take place in person and/or via live streaming.

PDF and/or printed catalogs will be published whenever deemed appropriate.

To participate as a buyer in our auctions, you must first register on our website. To complete the registration successfully, you will need to fill in all required fields and provide purchase references from other auction houses or professional dealers. You will also be required to complete the KYC (Know Your Customer) process, during which your ID or passport will be verified to prevent identity fraud.

Once your registration is approved, you will have access to bid in our auctions. You have several bidding options:

• Website: You can place your bids through our website. You must log in first. Our online system will automatically defend your maximum bids. Bid amounts are flexible but must be whole numbers without decimals. If your bid is outbid by another bidder, you will receive an overbid notification via email. You can track the progress of your bids under “My Bids” in the “My Account” panel.

• Live bidding: We provide a proprietary real-time bidding system for all auctions, where lots are finalized one by one. Unless otherwise stated, all our auctions will use this system. Each auction’s information specifies the date and time when the final bidding for each lot will start. Using this real-time system incurs no extra charge for buyers.

• External Platforms: Bids via major international auction platforms such as Biddr and Numisbids are accepted. You must be registered on these platforms beforehand. Unlike website bids, these are not immediate; they are processed strictly in order of receipt and subject to verification of references for new clients.

• Telephone: Live telephone bids are accepted only for lots with a starting price of €1,000 or more. Please contact us at least 48 hours before the auction begins to arrange this properly. We recommend providing multiple phone numbers to avoid issues or delays during the auction. You can send your telephone bids by email to [email protected].

• Email: Written bids via email are accepted. You can send your bids to [email protected].

You have to click on the “Auctions” menu and then click on “View auction.” At Tauler&Fau, we photograph all the lots in our auctions. In addition, we take special photographs and videos of the most interesting lots in each auction so that you can examine the coin as if it were in your hand.

If you prefer, you are also welcome to visit our offices to examine the lots in person. Please note that an appointment is required, which you can book online or by phone. We’ll be ready to welcome you with everything prepared.

The Buyer’s Premium is 20%. This commission must be added to the auction price of each lot awarded.

You will receive the pro forma invoice for the lots awarded to you via e-mail about 1 hour after the auction ends. You can also check on your purchases in the “My Account” panel.

There are 5 payment methods available:

1. Credit/Debit Card (VISA-MASTERCARD). With a limit of €6,700, with a 1% surcharge on the total invoice.
2. Bizum (Only Spain). With a limit of €2.500, with a 1% surcharge on the total invoice.
3. Wire transfer.
4. Paypal. With a 6% surcharge  on the total invoice
5. Cash. Only for invoices with a maximum amount of €1,000.

Yes, you can purchase any unsold lots at the starting price plus the 20% Buyer’s Premium. The auction will stay on our website for a period of 30 days after the auction ends.

You will have a period of 20 days after the auction ends to pay for your purchases.

Yes, you can return the lots as long as some justification is provided. However, large lots cannot be returned. We recommend examining lots in our offices.

No refund will be granted based on any aspect reflected in the auction description, nor on discrepancies regarding the  grade or differing opinions on the coin or banknote by third parties not affiliated with Tauler y Fau S.L.

Yes, all lots are accompanied by a certificate of authenticity (PDF format only) which includes the description, photograph, starting price, and hammer price of the lot.

Shipments are usually made by a transport agency (DHL, FEDEX, MRW, NACEX) with 24/72-hour service or by Post, depending on the destination.

Purchases are shipped on receipt of payment. For safety reasons, we do not ship on Fridays or on the day before holidays. Some lots may be under a temporary importation regime. In this case, the lots are sent as soon as they clear customs.

Of course. It is essential to request an appointment to collect the coins at our offices. In this case, shipping and insurance costs will be deducted.

Yes, but for coins more than 100 years old, export procedures must be carried out in accordance with the legislation currently in effect. Lots sold outside of Spain will be sent once Spain’s Ministry of Culture grants the corresponding export license.

This depends on the deadlines set by Spain’s Ministry of Culture. The process of obtaining an export license usually takes 2-4 weeks.

Coin valuations are completely free of charge at Tauler&Fau. There will only be a travel fee for an in-person valuation when our technical department finds this appropriate. For more information, you can contact us by e-mail or phone.

You can contact us here or by phone, and we’ll take care of the entire process.

You can see the rates for the coin grading service.

The process usually takes between 3 and 4 months, although this depends entirely on the certification companies, NGC and PMG. Occasionally, it may take up to 6 months.

Contact us with the number of coins to be photographed and the type of photograph you would like (you can see the types here). Once the quote is accepted, we will issue an invoice for the service. You must pay this invoice for us to start working. You can come to our office to drop off the pieces or have us pick them up at your home. All pickups will be totally insured.

You can see the rates for the coin photography service.

This will depend on two factors: the number of coins to be photographed and the number of service requests we have at that time. We usually complete the service within 30 days.